Top Quality Hedgehogs

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Hedgehog Purchase Policies, Terms & Conditions

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Hedgehogs must be picked within 7 days of deposit unless your hedgehog is not weaned by that time in which case hedgehog must be picked up by wean date. Since we want you to be comfortable with your new hedgehog, before leaving, we block off up to 45 minutes of our time so that we can educate each new client on the care of their new hedgehog. Appointments must be made 12 hours in advance (if reservation deposit is made less than 24 hours before our meeting time than you must contact us immediately to be fit in) so please do not put off making an appointment as soon as you place your deposit. A good time to make an appointment is as soon as your reservation deposit has been placed since slots fill up fast. Please keep in mind that we are closed on Sunday but can deliver your hedgehog Tuesday-Saturday.

If you would like to reserve one of our hedgehogs than we require a $50 Non-Refundable Reservation Deposit plus a 6% sales tax required by the State of Ky.

This Non-Refundable Reservation Deposit will be deducted off the price of your hedgehog at the time of purchase when picking up your hedgehog.

Pick up must not be any later than 7 days immediately following your reservation deposit made for a hedgehog that is available on our web-site, after a baby hedgehog is available due to weaning requirements of this particular hedgehog or immediately following a potential spay or neuter and recovery time, whichever comes first. Availability of a pre-weaned hedgehog for sale is stated in their ad. If hedgehog has not been picked up by these times than you will immediately loose your deposit and you will forfit your rights to hedgehog and hedgehog will be relisted for sale UNLESS your hedgehog was already paid in full by the required time at which time we will begin charging you for babysitting your hedgehog until your hedgehog is picked up from us. Appointment times must be made at least 24 hours in advance of the 7th day immediately following the available date your hedgehog is ready to go home. If appointment time is not made 48 hours in advance your deposit will be forfited and your hedgehog will be relisted.

How babysitting works: If we keep your hedgehog over the 7th day immediately following your reservation deposit made for a hedgehog that is available on our web-site, after a baby hedgehog is available due to weaning requirements of this particular hedgehog or the 7th day whichever comes first, we will at that time charge a babysitting fee of $5/day. The $5 will be charged even if your hedgehog is here for just one day past the 7th day immediately following the available date your hedgehog is available to go home. Babysitting fees will need to be paid before we will release your hedgehog to you.

48 hours notice by phone or e-mail is required by both buyer or seller if buyer or seller is not able to meet on the agreed upon time that we will set up which will be no later than the 7 days after reservation deposit is made for a hedgehog that is available on our web-site OR immdiately after a baby hedgehog is available due to weaning requirements of this particular hedgehog, whichever comes first. If for some reason you do not give the required 24 hours notice than we have the option of selling this hedgehog to someone else and you will loose your deposit and your hedgehog will be relisted. It is up to our discretion whether we will allow you to make another appointment time to pick up your hedgehog but it would require that you will have had to have had your hedgehog paid in full at time of first missed appointment and babysitting fees may apply. If we decide to give you another appointment time and you fail again to give 24 hours notice by phone on the second agreed upon pick up time than you will loose your deposit and your hedgehog will be relisted and you will not be able to reserve from us again. Top Quality Hedgehogs is closed on Sundays and can be reached Monday-Saturday 10-5pm at (859) 608-2698. For faster communication we prefer texting over voicemails. Our contact e-mail is: TopQualityHedgehogs@gmail.com. We will be sure to respond to your question within 48 hours.

Sales Guarantee (unless noted on the ad "Sold As Is" which offers NO guarantee): Your new pet comes with a lifetime guarantee against WHS & is guaranteed to be in good health, free of disease & parasites at time of purchase. In order to qualify for our sales guarantee your new pet must visit a qualified exotic veterinarian within 5 days of purchase, in addition new owner will also need to purchase from us, by time of new pet purchase, at least a 1 lb bag of food your new pet is currently on or sales guarantee is void, no exceptions. If your pet dies, or is certified unhealthy by a qualified exotic veterinarian who regularly treats this specific pet within (5) days of purchase a replacement pet of equal value will be issued (transportation fees to be assumed by owner). This guarantee does not cover issues related to neglect, malnutrition, environmentally derived health issues, disease/injury caused by new owner or any other human/animal or cancer. If your new pet were to die from WHS then a necropsy must be preformed by a qualified veterinarian of our choice to determine WHS in order to qualify for a replacement pet of equal value (transportation fees to be assumed by owner). At the time new owner qualifies for a replacement pet then replacement must take place within 60 days of veterinarian report or guarantee is void. All veterinarian fees are at the customer’s expense. Cash refund will not be issued.

DISCLAIMER : You must be atleast 18 years of age with a current US drivers license for identification before I can sell to you. If you are a minor then you must bring with you a legal gaurdian with a current US drivers license that will sign as responsible for the animal. We will not sell to anyone that resides in a state where owning hedgehogs are illegal. Thank you for understanding.

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